2 ½ min testimonial: GM of Marriott on TV
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21st Century Leadership Skills
The old motivation of "The Carrot and Stick" is insufficient to run a super engaged and creative team. Leaders who want to extract the best out of their employees and new generation, need to upgrade their capabilities to ignite the intrinsic motivation within their employees.
As Daniel Pink describes in his book "A whole ne mind", we are witnessing the rise of the Conceptual Age an at the tail of the Information age. This exciting new era is characterized by the necessity for additional capabilities of a right brain oriented such as High Touch, Creativity, Empathy, superb Design, Meaning and to create sticky Emotional Experiences for the customers.
The left brain capabilities of logical thinking, precision delivery of SOPs are still vital but insufficient. To live happier , healthier, meaningful life and shine against the intense competition while granting superior service we need both hemispheres.
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